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Refund Policy

Last updated: January 1, 2026

At Canada IPTV Plus we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and any applicable exceptions. We back every plan with a written 7-day money-back guarantee.

1. General Policy — 7-Day Money-Back Guarantee

Every Canada IPTV Plus subscription comes with a 7-day money-back guarantee. If, within seven (7) days of activation, the service does not meet your expectations, contact us at [email protected] and we will issue a full refund to your original payment method — no awkward questions, no debate.

After the 7-day window, refund eligibility is governed by the exceptions outlined below.

2. Eligible Exceptions After Day 7

2.1 Extended Service Outage

If Canada IPTV Plus experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period.

  • The outage must be confirmed on our end and attributable to Canada IPTV Plus infrastructure.
  • Outages caused by your internet service provider, device issues, or third-party apps (including IBO Player) are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate Charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge(s).

  • Proof of duplicate charges (bank or payment processor statements) may be required.
  • Refunds for duplicate charges are processed within 5–10 business days.

3. Non-Eligible Situations

Refunds are not available in the following circumstances:

  • You contacted us after the 7-day money-back window has lapsed.
  • You changed your mind after purchasing.
  • You purchased the wrong plan and did not contact us within 7 days.
  • You experienced issues with your own internet connection, router, or device.
  • You had compatibility issues with hardware or software not supported by Canada IPTV Plus.
  • Your account was suspended or terminated due to a violation of our Terms of Service.
  • You forgot about your subscription or did not use the Service during your subscription period.
  • Content libraries or channel availability changed during your subscription.

4. How to Request a Refund

  1. Email us at [email protected] with the subject line Refund Request — [Your Account Email].
  2. Include the following in your message:
    • Full name on the account
    • Email address used to register
    • Date of purchase
    • Description of the issue (outage details or duplicate-charge evidence)
    • Payment reference number (if available)
  3. Requests must be submitted within 7 days of the qualifying event.
  4. Our team will review and respond within 3 business days.

5. Free Trial

Canada IPTV Plus offers a free 24-hour trial for new users. We strongly encourage you to take advantage of this option before purchasing a paid plan. Request a trial via the form on our homepage or by emailing [email protected].

6. Refund Processing

  • Refunds are returned to the original payment method used at the time of purchase.
  • Processing time: 5–10 business days after approval, depending on your bank or payment provider.
  • Canada IPTV Plus is not responsible for delays caused by financial institutions.

7. Chargebacks

We ask that you contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in immediate account suspension and may be disputed. If a chargeback is found to be fraudulent or in violation of these terms, Canada IPTV Plus reserves the right to pursue recovery through appropriate legal channels in Canada.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted at https://canadaiptvplus.ca/refund.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact

For refund enquiries or questions about this policy:

Email: [email protected]
WhatsApp: +1 (514) 447-7860
Website: https://canadaiptvplus.ca

Our support team aims to respond to all inquiries within 24 hours.